welcome
Design signifies intent. What are your intentions?
Technical Note: This responsive portfolio is hand-coded and designed by myself, respects your choice of color mode, and has perfect accessibility and sustainability scores.
I believe in “delivery as diplomacy” — listening and observing first, making sure our deliverables directly reflect what agency partners tell us so they know they’ve been heard. Respecting the real-world constraints government staff face every day has been key to earning deep institutional trust. In fact, one of my Maryland Department of Human Services partners recently shared that my “ability to bridge QC’s concepts for a system redesign to improve the SNAP payment error rate into reality is entirely unprecedented.”
My focus is on the 4 C’s:
Collaboration, Communication, Creativity, Compromise (negotiation)
Process
Process is a fluid thing, dependent upon the people involved, resources available, and goals. Generally, my process will leverage these four stages:
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Understand: research, gather information, research, audit, research, clarify, research ツ
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Plan: strategize, coordinate, collaborate, ideate, schedule, review
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Design: ideation, collaboration, sketch, craft, prototype, test, problem-solve
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Iterate: validate, obtain feedback, tweak, pivot, improve, document
Read about my process at Fidelity.
“‘Exceptionally strategic’ is the phrase I would use to describe Jen. She has an incredible ability to walk into a room and immediately bring empathy and compassion to the forefront of any challenge we were tackling. Her ability to balance strategy, empathy, and attention to detail made her an invaluable part of the team.”